Terms & conditions – BOXIE24 Storage LLC

Last Updated: 7 August 2021

TO ACCESS OR USE OUR SERVICES YOU MUST FIRST READ AND ACCEPT THESE TERMS AND CONDITIONS OF USE. IF YOU ARE ACCESSING THIS WEBSITE AS AN EMPLOYEE OR REPRESENTATIVE OF A COMPANY OR ORGANIZATION, THESE TERMS OF USE ARE BINDING UPON BOTH YOU INDIVIDUALLY AND THAT COMPANY OR ORGANIZATION, AND REFERENCES TO “YOU” OR “YOUR” SHALL APPLY TO YOU INDIVIDUALLY AND SUCH COMPANY OR ORGANIZATION.

IN EXECUTING THESE TERMS AND CONDITIONS YOU ARE STATING THAT YOU ARE ABOVE THE AGE OF EIGHTEEN (18) UPON THE DATE OF EXECUTION.

IN EXECUTING THIS AGREEMENT YOU HEREBY STATE THAT YOU ARE THE SOLE OWNER/ HAVE SOLE OWNERSHIP OF THE PROPERTY THAT WILL BE STORED WITH BOXIE24.

§ 1. Scope of Application

These General Rental Terms and Conditions apply to all contracts of Boxie24 Storage LLC (BOXIE24), represented by managing director Gerrit Jan Reinders, 2001 Summit Park Drive, Suite 300, Orlando, Florida 32810 (hereinafter referred to as the “Landlord”). The Landlord rents storage space to consumers and businesses to meet their temporary storage needs.

In these General Rental Terms and Conditions:

• “Tenant” refers to any natural or legal person who is contractually associated with the Landlord, regardless of the specific legal relationship.
• “Storage Space” refers to the rented storage space or equivalent and/or associated areas that constitute a defined storage area.
• “Items” refers to the things placed in the BOXIE24 storage facility.
• “Rental Agreement” or “Rental Contract” refers to the rental agreements concluded between the Landlord and the Tenant, to which these rental terms apply.

The use of the storage space is the main feature of the rental agreement. Any additional services offered by the Landlord (e.g. insurance, logistics services, or moving boxes) are optional and provided only upon customer request and for an additional fee. The use of such additional services is never a prerequisite for the conclusion or continuation of the rental agreement, and these services are always of a subordinate and supportive nature in relation to the rental of the storage space.

The Landlord and the Tenant conclude a rental agreement for the temporary rental of storage space. The Landlord offers a clearly numbered, demarcated, and separated storage space for a fee. The Tenant enters into the contract with the Landlord to rent storage space in the storage facility. The Landlord merely grants access to a fixed storage space and does not carry out any activities aimed at managing or otherwise utilizing the stored items.

The rental agreement specifies that the Tenant has a designated portion of the storage facility at their disposal to store items. The storage space is located at a fixed place within the rented area of the storage facility. This area is clearly marked and delineated, for example with walls, numbers, labels, and/or floor markings. Upon request, steel/wooden partitions can be added.

The Tenant accepts that these General Rental Terms and Conditions apply to the rental agreement. The content of the terms is made available to the Tenant and is also published on the website www.boxie24.com/en-us, so the Tenant can access and save them at any time. The Tenant accepts these terms when making a reservation or requesting an offer.

The Landlord is entitled to amend the service description, the General Rental Terms and Conditions, and other conditions. The Landlord will only make such changes for good reason, particularly due to new technical developments, changes in case law, or other comparable reasons. If the changes significantly disturb the contractual balance between the parties, the changes will not be made. The Tenant will be informed of the changes via their registered contact details, by email, and on the website. These changes will take effect 30 days after notification to the Tenant.

§ 2. Subject of Service: Rental of Storage Space

Boxie24 Storage LLC operates under the name “BOXIE24” and rents storage units at various locations throughout the United States.

The Tenant and the Landlord enter into a rental agreement that grants the right to exclusive use of a defined, numbered storage unit that is accessible only to the Tenant. This storage unit has a fixed position within the storage facility and cannot be changed. A different unit in another location within the building may be rented by mutual agreement with the Landlord.

The Tenant receives a personal access code via email, which allows them to enter the BOXIE24 facility. The Landlord’s staff has no access to the Tenant’s storage unit except to ensure safety and order or at the Tenant’s request. If the Tenant wishes to use additional services such as item retrieval, it is recommended to schedule an appointment in advance to avoid waiting times.

The Tenant may visit their storage unit during opening hours and may add or remove items. Alternatively, the Tenant can commission the Landlord to pick up, store, and/or return items by booking an additional service.

No additional services such as security measures (apart from video surveillance of the building), air conditioning, or administrative support are provided.

The Tenant acknowledges that all dimensions of the storage units are estimates representing the average of a series of units. Any deviation between the actual size of a storage unit and the size stated in the rental agreement does not entitle either party to alter the price. Deviations identified within 30 days of the start of the rental agreement may be adjusted.

§ 3. Rental Duration and Rental Price

The Landlord and the Tenant enter into a rental agreement with a minimum duration of 8 weeks (equivalent to two rental periods). After this minimum storage duration, the contract is extended for an indefinite period, and either party may terminate it in writing. The rental agreement is considered terminated once the storage unit has been completely emptied and returned to the Landlord.

The Tenant is responsible for ensuring that the storage unit is entirely emptied. If items remain in the unit, the contract is automatically extended by 28 days.

The minimum contract duration depends on the selected plan and may be two, three, six, or twelve rental periods (with one rental period equal to 4 weeks). Termination is not possible before the contractually agreed minimum rental period ends. After the minimum duration, the rental period renews every 4 weeks.

Early termination is possible at the request of the Tenant, provided the full minimum rental fee has been paid.

The minimum size of a storage unit is 2’x5’.

§ 4. Conditions of Use for the Storage Unit

a) General

The Tenant is not permitted to use the storage unit as a workshop, office, or for any illegal activity. Parking vehicles or using the space for anything other than storage is strictly prohibited.

The following items may not be stored:

• Items with a value over $2,000 unless covered by the Tenant’s household insurance
• Items prohibited by law or regulations or subject to special hazardous material regulations, including but not limited to: weapons, drugs, explosives, radioactive materials, chemicals, living animals or plants, human/animal remains, tax-free tobacco or alcohol products
• Items that can damage people or property
• Liquids not securely sealed
• Perishable goods, including food of any kind
• Precious metals, gemstones, jewelry, cash, checks
• Batteries, rechargeable batteries, or gas cylinders

The Landlord reserves the right to charge a $1,000 penalty per violation of these terms. If the actual damage is higher, the difference may also be charged.

The Landlord does not monitor or inspect the stored items unless required by court or legal authority. When transport services are used, a list of large items may be requested to facilitate smooth delivery. All stored items remain the responsibility of the Tenant.

The Landlord has the right to access the unit for maintenance, repairs, or installation of equipment necessary for storage operations. The Tenant will be notified in advance unless it’s an emergency.

The Landlord may offer the storage space to a third party (e.g., subleasing the property).

b) Payment Default

If payment is overdue, the Landlord will send at least three reminders. If payment is not received within four weeks after the due date, the Landlord may terminate the contract immediately and refer the matter to a debt collection agency. Legal proceedings may follow.

Alternatively, the Landlord can issue a final demand via email (the Tenant must ensure the email address is valid). If no payment is made within 7 days, the Landlord may clear the unit and dispose of items at the Tenant’s expense.

Debt collection incurs costs, including admin and legal fees, which the Tenant must reimburse. Under law, the Landlord is entitled to charge a $50 flat fee for late payments regardless of actual cost. Higher proven costs may also be claimed.

If the Tenant fails to pay for two months, the Landlord may sell or destroy the items to free the space. The Tenant will be contacted multiple times during these two rental periods. On the termination date, the Landlord may seize the items as collateral. The Tenant grants the Landlord a priority lien on all stored items to cover unpaid rent.

If a direct debit fails due to the Tenant’s fault or is reversed, a $20 fee plus actual bank costs will be charged. The same applies to failed credit card charges. The Tenant may present evidence of lower or no damage.

§ 5. Optional Services

Use of additional services is not mandatory and is separate from the storage rental agreement.

a) Logistics Services

Additional services (transport, loading/unloading, etc.) are available only upon request. These are independent from the core rental agreement and are separately invoiced with VAT.

The transport service will try to meet the Tenant’s preferred date, but may be shifted by up to 10 business days due to capacity.

Return delivery of stored items is always chargeable and only occurs once all invoices are paid.

Cancellation fees:

• 50% of one rental period if cancelled 48+ hours before the appointment
• 100% if cancelled less than 24 hours before
• If actual costs exceed this (e.g., extra staff, vehicles), up to $300 may be charged

The Landlord may use third-party contractors for transport.

b) Rental of Moving Boxes

The process:

• The Landlord delivers a minimum of 20 empty boxes
• At the arranged time, the Landlord picks them up

Delivery and pickup are typically chargeable unless otherwise agreed.

If no rental period is agreed upon, it defaults to 2 weeks. If not canceled 24 hours before the end, the contract automatically extends by one week.

§ 6. Liability and Limitations of Liability

a) Storage Unit

The Tenant bears all risk for stored items. The Landlord is not liable for damages to stored items or for consequential damages. The Tenant may organize their own transport or ask a third party.

It is strongly recommended that the Tenant insures items via their own household insurance. The Landlord does not insure stored items and is not the legal keeper or custodian of them. The Tenant must indemnify the Landlord from third-party claims related to the items.

The Tenant guarantees sole legal and beneficial ownership of the stored items.

The Tenant is responsible for proper packaging per the Landlord’s guidelines (shared via email before the contract starts). These guidelines aim to minimize risk. The Landlord disclaims all liability for damage during the rental period. The Tenant accepts this risk and must either insure or bear it.

The Tenant is obliged to insure the items during the rental period.

The Landlord will cooperate fully with law enforcement and regulatory authorities. Inspections may occur and will be permitted by the Landlord. The Landlord is not liable for any damage caused by inspections to items or locks.

b) Logistics Services

The tenant is responsible for properly packaging the items to be transported in a way that prevents typical transport-related damage (e.g. from impact, shifting, or temperature fluctuations), especially for fragile items like glass or porcelain. If the items are not properly packed for transport, the landlord is not liable for any damage.

The landlord provides detailed instructions for proper transport preparation and packaging in the packaging guidelines, which are made available to each tenant who has booked this additional service via email and the online portal. The landlord also repeatedly refers to compliance with the packaging guidelines in email communications.

Loose items must be packed in boxes before collection. Unpacked loose items will be packed in large boxes at the landlord’s discretion to facilitate transport. The tenant will be charged for the boxes ($5 per box).

If boxes are not fully filled, the tenant must use filler material to prevent movement. The risk of damage remains with the tenant.

All items that cannot be packed in a box must be securely packed by the tenant for transport and storage. Each item must not exceed 55 lbs. Heavier items are not required to be transported by the landlord.

Any damage that could fall under the landlord’s responsibility must be documented by the tenant immediately upon receipt of the items and reported in writing to the logistics staff. The landlord must also be notified by email on the same day. If this is not done, the landlord is not liable.

The basic insurance, which applies to all tenants and does not require a separate policy, covers damage caused during transport by the landlord’s staff. It reimburses $0.50 per pound of transported goods. The tenant remains responsible for properly packaging the items. If items are not adequately packaged, the insurance coverage does not apply. Damage during storage is not covered by this basic transport insurance.

Claims can easily be submitted on the following webpage: http://www.boxie24.com/en-us/customer-service/submit-a-claim/ or via our customer portal.

The tenant acknowledges and accepts the risks of possible damage to transported items. Transport to and from the storage area, whether by the landlord or a third party, involves an increased risk of damage. The landlord does not insure these risks and disclaims all liability. The tenant must either insure these risks or accept them. Mandatory consumer rights (e.g. for non-conforming services) are of course not excluded by this.

Beyond liability for material or legal defects, the landlord is liable without limitation if the cause of damage is due to intent or gross negligence.

If the damage is due to slight negligence of essential or cardinal obligations, the landlord’s liability is limited to the foreseeable, contract-typical damage, up to a maximum of $2,000 per tenant.

For slightly negligent violations of other obligations, the landlord is not liable.

The landlord is not liable for any damage not caused by intent, gross negligence, or slight negligence.

The limitations of liability do not apply to injury to life, body, or health, to defects covered by a guarantee, or to fraudulent concealment of defects. Liability under the Product Liability Act remains unaffected.

If the landlord’s liability is excluded or limited, this also applies to the personal liability of its employees, representatives, and agents.

c) Fragile Items

Fragile items are not covered by the landlord’s insurance. The landlord is not liable for certain types of damage defined below. Some items require special care during storage and/or transport. Therefore, the landlord has established guidelines for storing items considered “fragile.” These guidelines affect the tenant’s right to store certain items and the landlord’s liability.

Tenants are advised not to store fragile items.

If the tenant chooses to store fragile items, they must be carefully packed to avoid damage during storage or transport. The landlord reserves the right to refuse items that appear unstable or poorly packed.

Furniture containing glass (e.g. tabletops) must be disassembled to ensure glass panels are well protected. The landlord may refuse to transport glass items that are not properly protected.

Many common household items are considered fragile. Tenants likely know which items fall into this category. These include, but are not limited to: glassware, dishes, ceramics, porcelain, jewelry, and crystal.

The landlord considers all electronic devices fragile, including TVs, computers, tablets, phones, printers, hard drives, and stereo equipment. The landlord is not liable for internal malfunctions.

The inner workings of musical instruments, devices, and mechanical systems are also fragile. The landlord cannot verify their condition or functionality and therefore is not liable for mechanical/electrical malfunctions or internal damage.

Particle board furniture (e.g., made from glued sawdust and wood chips) is weaker than plywood or solid wood. These items can only be safely transported if completely disassembled and repacked. Particle board items are therefore considered fragile. Many are veneered, making them hard to identify.

Some materials inherently corrode or degrade over time or are vulnerable to changes in temperature or humidity. Items made of such materials are considered fragile. The landlord disclaims all liability for damage due to inherent material defects or environmental changes, including mold or mildew.

The landlord’s insurance limits liability for damage to fragile items. By accepting this agreement and using the landlord’s services, the tenant accepts these terms, including the liability limitations.

Although not prohibited, the landlord strongly advises against storing “valuable documents” such as currency, bonds, deeds, certificates, IDs, or anything containing personal data (e.g. social security numbers, bank details). This is not an exhaustive list. Tenants should not store anything that could be used for identity theft or is urgently needed. By storing such documents, the tenant waives all rights and claims against the landlord.

Storing “items of exceptional value” is also not recommended. Any item worth more than $100/pound is considered such, including artwork, antiques, signed books, jewelry, furs, musical instruments, digital files, and irreplaceable or rare items. Tenants are urged to insure these with third parties. The landlord’s liability for these items is limited and likely far below their value. If full coverage is needed, it is based on the actual replacement value, not sentimental or collector value. The landlord may refuse to store such items at its discretion.

Tenants are strongly advised to back up digital files stored on hard drives, USB sticks, DVDs, etc. The landlord is not liable for lost or damaged digital files.

§ 10. Landlord’s Right of Lien

The tenant confirms that they are the legal owner and/or lawful possessor of the stored items.
The tenant is obligated to inform the landlord immediately if any of the stored items are subject to seizure or claims by third parties.

If the landlord exercises their right of lien, they are entitled to compile an inventory of the items stored in the rented unit.

§ 11. Security Interest and Ownership

Creation of Security Interest
To secure payment of all rent, fees, and other obligations under this Agreement, the Tenant hereby grants the Landlord a continuing security interest in all personal property stored by the Tenant at the Facility (“Secured Goods”). This includes all present and future goods stored during the term of this Agreement.

Attachment and Perfection
This security interest attaches when the Secured Goods are delivered to and stored at the Facility. The Landlord may perfect its security interest by possession of the Secured Goods and/or by filing a UCC-1 financing statement with the appropriate state authority, in accordance with Article 9 of the Uniform Commercial Code.

Tenant’s Ownership Rights
The Tenant retains title and the right to access and remove the Secured Goods, provided that the Tenant is not in default under this Agreement. The Landlord makes no claim of ownership unless and until default occurs and the security interest is enforced.

Landlord’s Rights upon Default
If the Tenant defaults on payment obligations (including but not limited to failure to pay rent for two or more rental periods), the Landlord may enforce its security interest by:

• Denying access to the storage unit;
• Taking possession of the Secured Goods;
• Selling or otherwise disposing of the Secured Goods in a commercially reasonable manner in accordance with UCC § 9-610;
• Applying the proceeds to satisfy the outstanding debt, including any reasonable costs of sale, storage, and collection.

Notice of Enforcement
Before disposing of the Secured Goods, the Landlord will provide the Tenant with a written notice of default, specifying:

• The nature of the default;
• The amount due;
• The Tenant’s right to cure the default within a minimum of ten (10) days;
• The intended time and method of disposition if the default is not cured.

Surplus and Deficiency
Any surplus proceeds from the sale of the Secured Goods will be returned to the Tenant. The Tenant is liable for any deficiency if the sale proceeds do not cover the outstanding amounts and enforcement costs.

No Waiver of Other Remedies
The Landlord’s enforcement of its security interest is without prejudice to any other remedies available under this Agreement or applicable law.

§ 12. Emergencies and Regulations

The tenant is solely responsible for familiarizing themselves with the evacuation plan of the building and knowing all fire exits and emergency routes, which are clearly marked and lit at all times.

Emergency exits and fire safety equipment must never be blocked by the tenant’s stored items. If they are blocked, the landlord will remove the items at the tenant’s expense.

The tenant agrees not to store items outside the building or against the building’s walls, nor to leave any trash outside. Any such violations will result in removal at the tenant’s cost.

Parking is only allowed in designated areas. Loading and unloading zones must always remain clear, and the tenant must never block these areas with a vehicle.

§ 13. Data Protection and Personal Data

The Landlord values your privacy and is committed to protecting your personal information under applicable federal and state law, including the FTC Act, New York’s SHIELD Act, and Florida Statute § 501.171.

Collection and Use
We collect personal information (e.g., name, contact, billing details) solely to operate and manage storage and logistics services.

Privacy Policy
A full description of our data practices is provided in our online Privacy Policy, available at any time on our website.

Data Security and Safeguards
We employ commercially reasonable administrative, technical, and physical safeguards—such as encryption, employee training, and vendor oversight—to protect personal information in accordance with state and federal standards.

Breach Notification
In the event of a data breach affecting your personal information, we will provide notice:

• New York: within 30 days of discovery, to individuals and regulators (Attorney General, State Police, Department of State, and NYSDFS), including required information and agency contacts

• Florida: within 30 days to individuals and, if 500+ records are affected, to the Florida Department of Legal Affairs

Your Rights
If you wish to access, correct, or delete your information—or have questions about how it’s handled—please contact our Privacy Officer, as listed in our Privacy Policy.

§ 14. Applicable Law and Jurisdiction

All disputes between the landlord and the tenant arising from this rental agreement fall under the jurisdiction of the court where the storage facility is located. However, the landlord reserves the right to bring a case in a different jurisdiction.

 

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