Promotion till 30.September: 50% Discount on all storage rooms in Berlin, Hamburg and Munich!

How can we help you?

Frequently asked questions

General questions

Is Boxie24 in my area?

Boxie24 has multiple storage locations. Please check our locations to see if we operate in your city.


How can I create a reservation?

Just go to 'Locations' at the top of our website and select your city. After choosing a room size, you can send us a non-binding reservation.

Contract and payment


Is the storage facility secured against theft?

Yes, our storage facilities are protected against theft. All our storage locations are under control of 24/7 alarmsystem as well as authorized security personnel.


How can I save space?

Furniture takes up a lot of space and can be difficult to store. We advise you to take the furniture apart as much as possible. Connect single parts or pieces of furniture with a tape to carryable units. Make sure you save screws and other small items in a bag and store the bag together with the furniture

Business storage

Do you offer archival storage?

Yes, Boxie24 offers multiple archive storage solutions. If you want, we can also deliver our convenient and robust boxes. So, you can store your archive easy and secure. If you don't need the archival storage anymore, we deliver it back to you or we destroy it according the data protection act and DIN66399.

Moving boxes

How can I rent moving boxes?

  1. You order the desired amount of moving boxes
  2. We deliver the boxes free of charge
  3. You use the boxes for your move
  4. We will pick up the empty boxes

Just order online or via phone the desired amount of moving boxes.

My account

What can I see or do in my online account?

Your account allows to control your storage space.

Among others, you can view all your invoices or change your payment details.


Give us a call: 0800 4030 180

(Mo - Fr 08:00 - 18:00 Sa 09:00 - 15:00)


Click on the Chat Icon at the lower right to start chatting with us.

(Mo - Fr 08:00 - 18:00 Uhr, Sa 09:00 - 15:00 Uhr)

Contact us anytime

We want to help you in the best possible way.

You can easily order our moving boxes and moving supplies online. Please visit our Online Shop.

We currently serve the cities Berlin and Hamburg.

Every box has a volume of 67 liters and a size of 60 x 40 x 37 cm.

You do not want to wait for an answer? Take a look at our FAQs.

In case of short-term changes of your reservation, concerning today or tomorrow, please give us a call.

How much is the pick-up?

The pick-up is free of charge up to 4m2 from the ground floor, 1st floor and buildings with elevators. For all other jobs we charge a small pick-up fee.

Do you also pick-up outside of the city area?

We do pick up outside of the cities, if the distance to the warehouse does not exceed 50km. A km-charge applies.

Would you like to change your pick-up appointment?

You can always cancel a pick-up appointment free of charge up to 48 hours in advance. Please note that we have to charge a cancellation fee for appointments that are being cancelled on short notice. Less than 48 hours in advance: 50% of one month’s rent. Less than 24 hours in advance: 100% of one month’s rent.

Other information on your return (e.g. detailed description of items for partial return, parking situation, name on the doorbell etc).

Log in to your account in order to view and download your invoices. Click here to login.

You can also change your payment method and billing details in your account.

You would like an immediate answer? Take a look at our FAQ.

Phone number

Opening hours

Mon - Fri, 09:00 - 18:00

Sat, 09:00 - 15:00