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0800-4030-180

Any questions?

Quick answers to our customer's most frequent questions

General questions

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Phone

Give us a call: 0800 4030 180

(Mo - Fr 08:00 - 18:00, Sa 09:00 - 15:00)

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(Mo - Fr 08:00 - 18:00, Sa 09:00 - 15:00)

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We want to help you in the best possible way.

You can easily order our moving boxes and moving supplies online. Please visit our Online Shop.

We currently serve the cities Berlin, Hamburg and Munich.

Every box has a volume of 67 liters and a size of 60 x 40 x 37 cm.

You do not want to wait for an answer? Take a look at our FAQs.

In case of short-term changes of your reservation, concerning today or tomorrow, please give us a call.

How much is the pick-up?

The pick-up is free of charge up to 4m2 from the ground floor, 1st floor and buildings with elevators. For all other jobs we charge a small pick-up fee.

Do you also pick-up outside of the city area?

We do pick up outside of the cities, if the distance to the warehouse does not exceed 50km. A km-charge applies.

Would you like to change your pick-up appointment?

You can always cancel a pick-up appointment free of charge up to 48 hours in advance. Please note that we have to charge a cancellation fee for appointments that are being cancelled on short notice. Less than 48 hours in advance: 50% of one month’s rent. Less than 24 hours in advance: 100% of one month’s rent.

Please provide us with all relevant information on your return, e.g. detailed description of items for partial return, parking situation, name on the doorbell etc).

Log in to your account in order to view and download your invoices. Click here to login.

You can also change your payment method and billing details in your account.

You would like an immediate answer? Take a look at our FAQ.

Phone number

0800-4030-180

Opening hours

Mon - Fri, 09:00 - 18:00

Sat, 09:00 - 15:00

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