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Last update: 07.08.2018
We know the possessions you store with us are valuable, and that’s why we go the extra mile to ensure they are safe and secure while they are here.
Unfortunately, however, we can’t always control what happens, so we’ve put in place a customizable insurance plan to protect your things when we can’t.
When you rent a storage unit from Boxie24 Storage, you will be asked to purchase an insurance policy that covers the value of your stored items.
Alternately, you can show proof of existing insurance that covers the value, should you have it elsewhere.
It’s important to establish this coverage at the time of rental so your belongings are protected.
This is an extension of the Boxie24 Storage Terms and Conditions. This document outlines the Protection Plans available to Boxie24 Storage customers.
Boxie24 Storage reserves the right to change the Protection Plans for new customers, or to offer promotional pricing to any customers at any time.
Items that were not packed properly, as stated in our packing guidelines, or visually inspected by Boxie24 storage are not covered by our protection plans.
Customers who had their first appointment scheduled before March 1, 2017 are not eligible to purchase additional protection. Boxie24 Storage will reimburse these customers for loss or damage, up to a total maximum of €1,000 per user.
Basic: This protection plan is free of charge and reimburses you €0.60 (sixty cents) per pound for lost or damaged items.
This plan does not reimburse you for the actual value of items up to this amount, but it reimburses you on an item-by-item basis for €0.60 (sixty cents) per pound of that item’s weight. Therefore, we recommend you too upgrade your protection plan.
Better: This protection plan reimburses you up to a €1,000 for lost or damaged items.
This plan will reimburse you for the actual value of your item(s), up to €1,000. This protection plan can be purchased prior to your first pickup for an additional €15 per month.
Best: This protection plan reimburses you up to €2,000 for lost or damaged items.
This plan will reimburse you for the actual cash value of your item(s), up to €2,000. This protection plan can be purchased prior to your first pickup for an additional €20 per month.
For additional protection plans, please contact us for availability.
After selecting your protection level, you cannot upgrade or change your protection level during the entire time of storage. You are only eligible to cancel your additional protection plan at any time.
Cancellation or missed payments automatically means that your protection plan will revert to the basic plan. You can upgrade your plan again by paying all outstanding invoices. Any loss or damage occurred prior to upgrading your plan, will only reimburse you for the basic plan.
If you reach the maximum total claim amount of your protection plan, Boxie24 holds the right to revert you to the basic protection plan. For more information, please contact us.
All protection plans require that you use our storage boxes, instead of cardboard boxes, and that you allow Boxie24 Storage to visually inspect and photograph your stored inventory, taking into account the packing guidelines, as provided to you by email.
Items that were not packed properly or visually inspected by Boxie24 storage are not covered by our protection plans.
Upon receiving notice of lost or damaged items, Boxie24 will investigate the cause of loss or damage. If Boxie24 determines that the loss or damaged was not caused by Boxie24, Boxie24 holds the right to reject your claim. Boxie24 is entitled to require proof of initial purchase, repair costs and/or replacement value or current market value of damaged or lost items.
Protection plans do not apply for prohibited stored items and repaired items, as stated in the Terms and Conditions, regardless as how such damage or loss was caused.
Boxie24 Storage accommodates just about anything you wish to store, but in order to comply with government regulations, as well as our own property insurance policies, we have to exclude some items from our storage units. You are not allowed to store such things as:
Toxic goods or pollutants
Live animals or plants
Firearms or ammunition
Flammable or hazardous materials
Food and/or perishables
Cash or jewelry**
**Rather than store cash or valuable jewelry in your storage unit, we recommend renting a safety deposit box at a bank. In addition to being more secure, some homeowner’s insurance policies actually offer discounts for this type of smart safe-keeping.
If you would like more information on self storage insurance with Boxie24 Storage, please contact us. Alternately, you can visit our Frequently Asked Questions page for information on a wide range of self storage topics.