Do you love working in an international and dynamic environment? Is your passion to work in a scale-up company and are you customer minded? We have a great starting position for you!
As a CSA agent you will be part of the Boxie24 Customer Service Team in Amsterdam. The Amsterdam Customer Service organization was created to centralize activities and form a center of excellence for Customer Master Data providing support to European countries.
As a customer support agent, or CSA, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
You will ensure that customers receive accurate invoicing for all products with respect to price by maintaining customer rates and tariffs on Boxie24 systems in a timely and accurate manner and allowing customer information to flow into the Billing, Customer Service, reporting and Sales systems accurately.
You also receive customer amendments and provide feedback when completed. Other tasks include: keeping up to date records to ensure a clear audit trail and later on help to track performance and productivity and archive tariff agreements with customers. Checking if rates comply with Pricing policy and validate customer data against Boxie24 policies and legal requirements is also part of your daily routine.
You will be the first point of contact for stakeholders and will collaborate on continuous improvement initiatives. Training and auditing other colleagues and analyzing queries and credit notes from the countries are also part of your responsibilities.
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Excellent communication skills in German and English
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices is a plus
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Ability to Work Under Pressure
High school diploma or equivalent; college degree preferred
Boxie24 provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local and country laws.
Apply now; send an email to firstname.lastname@example.org with your resume and a cover letter and we will get back to you as soon as possible!