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Customer Support Agent - Amsterdam

 

Part-time Customer Support Agent DE/EN at Boxie24 Storage Amsterdam


Do you love working in an international and dynamic environment? Is your passion to work in a scale-up company and are you customer minded? We have a great starting position for you!

As a CSA agent you will be part of the Boxie24 Customer Service Team in Amsterdam. The Amsterdam Customer Service organization was created to centralize activities and form a center of excellence for Customer Master Data providing support to European countries.

As a customer support agent, or CSA, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You will ensure that customers receive accurate invoicing for all products with respect to price by maintaining customer rates and tariffs on Boxie24 systems in a timely and accurate manner and allowing customer information to flow into the Billing, Customer Service, reporting and Sales systems accurately.

You also receive customer amendments and provide feedback when completed. Other tasks include: keeping up to date records to ensure a clear audit trail and later on help to track performance and productivity and archive tariff agreements with customers. Checking if rates comply with Pricing policy and validate customer data against Boxie24 policies and legal requirements is also part of your daily routine.

You will be the first point of contact for stakeholders and will collaborate on continuous improvement initiatives. Training and auditing other colleagues and analyzing queries and credit notes from the countries are also part of your responsibilities.

Responsibilities

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Requirements

  • Excellent communication skills in German and English

  • Proven customer support experience or experience as a client service representative

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices is a plus

  • Customer orientation and ability to adapt/respond to different types of characters

  • Ability to multi-task, prioritize, and manage time effectively

  • Problem Solving

  • Resolving Conflict

  • Ability to Work Under Pressure

  • High school diploma or equivalent; college degree preferred

Boxie24 provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local and country laws.

Apply now; send an email to jobs@boxie24.com with your resume and a cover letter and we will get back to you as soon as possible!

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Bram
April 17, 2018